- Stellantis has a mobile service program pilot underway in the Southeast
- The automaker ideally will launch the program on a larger scale in 2025
- Jeep SVP Mike Koval Jr. said Ford and others have been benchmarked
Regardless of whether the vehicle is gas, electric, or a hybrid, Stellantis is preparing to meet customers where they are for repairs.
On Thursday, at the 2025 Chicago Auto Show, Jeep Senior Vice President Mike Koval Jr. told Motor Authority that it is preparing to roll out a mobile service program in 2025.
The program, which Koval Jr. didn’t have a name for yet, actually has launched as a pilot program in a handful of cities in the Southeast region with a couple of dealers. “It hasn’t been talked about yet because it’s not mature enough,” Koval Jr. said.
“Ford is much further along than we are,” Koval Jr. noted, referring to the Blue Oval’s mobile service program, which expanded to be nationwide with participating dealerships in 2023.
Koval Jr. said Stellantis has studied a lot of what Ford’s done. “I can learn from others,” Koval Jr. noted as he mentioned Stellantis has spent a lot of time benchmarking what others are doing in this area.
While Ford may have a head start, it’s Rivian and Tesla that have made headlines with mobile service programs. The startup EV automakers have fleets of mobile service techs that are company owned and operated.
Koval Jr. said Stellantis has been trying to get a mobile service program off the ground for years, but it’s happening in 2025 ideally.
“I will come to you, wherever you are, your home, your place of work, if I need to take your vehicle, I’ll bring alternate transportation, I don’t want you to have to lift a finger,” Koval Jr. said.
Mobile service techs will be able to handle all “light work,” like a lube, oil change, or tire rotation. That work could also include basic recalls and technical service bulletins.
Koval Jr. said he wants to develop a national program for this mobile service offering that includes dealers as partners.
The program wouldn’t use the same techs turning wrenches today at dealerships, because Koval Jr. said those mechanics can’t just leave the dealership. More technicians will need to be brought in for the program with “a slightly different skill set, and a slightly different profile.”
Stellantis is looking at multiple paths on how to accomplish this mobile service program, and one includes working with a third-party partner “because there’s a lot of infrastructure,” Koval Jr. said. “Like, who’s gonna buy the vans? Who’s gonna upfit the vans? That’s not inexpensive,” the exec continued.
Regardless of which route Stellantis takes for its mobile service program it won’t be looking at a direct sales models for vehicles. “Dealers are not the enemies,” Koval Jr. said. The exec said Stellantis will continue to sell vehicles through dealers.
